Frequently Asked Questions

Thank you for joining us at the Mindfulness at Work Summit. We are eager to support you, but we’re also a very small team and it can be overwhelming with thousands of registrants. Please review your Registration Thank You email and the FAQ before submitting your questions via the form below. 

Q: When is the Mindfulness at Work Summit and how do I view it?
A: The Summit is June 11-20th. Each day you will receive an email with the link to our Daily Sessions Page. The link to view the sessions is the same one every day.

Q: I registered, but how I do know that I have FREE Access?
A: After you registered, the Registration Thank You email was immediately sent to the email address you entered. Be sure to check your Spam or Promotions Folder. The Subject Line is: Welcome to the Mindfulness at Work Summit

Q: I want to see a specific speaker, how do I know when they will be speaking?
A: We will send you a link to the Schedule of Speakers before the Summit goes live. The Schedule will also include the topic for the day. 

Q:How do I access my Registration Bonus Gift?
A: You can access your Registration Bonus Gift in the Welcome Email that was sent to the email address you entered for registration.

Q: I missed one of the Summit Sessions and the 24-hour viewing period. How can I see the Session?
A: We are sorry that you missed the Session. Unfortunately, we cannot change our 24-hour viewing schedule. In order to view past Sessions, you will have to purchase the Upgrade Package. You can watch at your own pace, view transcripts, and audio. 

Q: Having trouble playing or viewing the Summit Sessions?
A: There are could be a number of issues, but below are a few possibilities.

  • Try using a different web browser. For instance, if you are viewing the Sessions using Google Chrome, try Firefox. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video.
  • It could be your internet connection. High-speed internet is beneficial for viewing videos. Most cable and DSL providers offer this a high-speed connection. Satellite internet, might skip and pause due to the time it takes for the data to make it to your computer. 
  • Another issue could be the speed of your computer. Computers less than 3 years old should stream the Sessions successfully.
  • In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program to fix these kinds of issues.

If you do not feel these descriptions fit your issue, Contact Customer Support below. We will do our best to help you view the Sessions.

Q: How can I purchase the Summit Sessions?
A: ALL the Sessions are available for purchase through the Upgrade Package. Click here for details.

Q: I purchased the Summit Session Upgrade but I am having problems accessing my content?

A: Here is a Guide to help you Access and Navigate your Purchased Upgrade Summit Sessions. Click here for details.

Q: I  Purchased the Summit Session Upgrade but can't download my content sessions?

A: Here is a Guide to help you download content to your computer. Click here for details.

Q: Is there a refund policy?
A: If for any reason you are not satisfied with the Mindfulness at Work Summit, please submit a form to our Customer Support through the form below. A full Upgrade Package refund is available within 30 days after purchase.

Q: What is Mindful Leader?
A: Great question! Discover more information about Mindful Leader here.

Contact Customer Support

If your question has not been answered, please fill out the form below and click the submit button. 

We will do our best to reply as soon as possible.

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